Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria’s largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.
We are recruiting to fill the position below:
Job Title: Curriculum & Content Development Officer
Location: Lagos
Reporting To: Learning & Development Lead
Role Purpose
Location: Lagos
Reporting To: Learning & Development Lead
Role Purpose
- Determine training needs and develop and/or research programmes to meet the identified needs and facilitate learning interventions for all IE staff.
Responsibilities
- Develop Content and Manual.
- Assist in developing, delivering and evaluating learning and development solutions in accordance with the Systems Approach to Training design.
- Act on research outcomes on performance of various departments and draw up training plan in agreement with the recommendations of each research outcome.
- Attend to enquiries concerning Learning and Development issues in the organization.
- Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
- Perform other duties as assigned by the Lead, Learning and Development Lead or Head of Department.
- Facilitate (designing and implementing) specific and Learning programmes.
- Act on outcomes of performance of all employees and draw up training plan in agreement with the recommendations of each outcome.
- Conduct training needs assessments, design and conduct learning assessment materials.
- Design training interventions around business operations.
- Conduct “train the trainer” sessions for Ikeja Electric Internal Faculty (facilitators).
- Act on feedback obtained from training evaluation and incorporate into the design of subsequent training materials.
Minimum Qualifications
- First degree (B.SC or H.N.D) Social Sciences or any relevant field.
- Minimum 1-3 years in the learning and development function of a reputable company with a similar experience.
Technical Competencies:
- Curriculum Planning & Design
- L&D Management
- Competency Management
Behavioral Competencies:
- Communication and Interpersonal Relations
- Supervisory/Managerial Skills
- Problem Solving and Decision Making
- Managing Resources
- Business Focus
Job Title: Energy Sales Representative (ESR)
Role Purpose
- Perform sales and marketing of electricity, management of allocation of energy and driving collections of energy billed to the customer.
- Ability to manage customer relationship relating to meter reading and bill distribution.
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Responsibilities
- Conducting advance metering activities (energy aggregation, energy analysis, energy loss analysis, bill determinants and dynamic tariffs etc.)
- Performing remote monitoring of meter behaviour using human machine interfaces (HMI)
- Performing remote energy usage tracking
- Customer meter reading and capturing meter status/remark.
- Providing customer meter reading books/cycle and updating reading sequence.
- Performing manual data entry for customer meter reading and meter reading status on a daily basis.
- Managing meter reading instrument availability for meter reading activities.
- Preparing daily reading upload batch files.
- Prepare exception reports.
- Bill distribution to customers.
- Meter reading and bill distribution reporting.
- Performing on site activities/supervision/site visit with regards to installed meters.
- Monitoring of prepaid meters
- Special customer meters re-reading/site visit.
- New customer capture and periodic customer tariff reclassification
- Coordinating with other departmental officers to attend to customer complaints related to meter reading activities.
- Managing all customers’ complaints related to meter reading within areas of jurisdiction.
- Managing Customer accounts maintenance to avoid build-up of unrealistic debts(vacant premises, etc)
Minimum qualifications
- First degree (B.SC or H.N.D) in Marketing, Social Sciences or any relevant field.
- Minimum 2 years field experience in sales and marketing.
- Basic computer proficiency (MS Excel, Word, Outlook)
Technical Competencies
- Knowledge of the power industry
Behavioral Competencies
- Ability to work under pressure and multi task effectively.
- Good Oral and Written Communication Skills
- Attention to Detail.
- Persuasive
- Analytical Skills
Job Title: Geographic Information Systems Coordinator
Role Purpose
Plans, coordinates, oversees and participates in the development, implementation, integration, operation, and maintenance of IE geographic information system (GIS) and permit system; designs and implements information systems for provision of access to GIS data; develops and implements specialized GIS applications; oversees the design and development of all databases associated with the GIS base map; and performs a variety of technical tasks relative to assigned area of responsibility.
Responsibilities
- Plan, direct, and participate in the acquisition, installation, administration, and operation of IE geographic information system (GIS) and permit system; oversee software release installs and updates for both systems.
- Coordinate, train, and instruct staff in the operation of the geographic information system and permit system.
- Develop policies and procedures for users and output requirements for GIS services in IE.
- Oversee and participate in providing graphic services including preparation, layout, and design of a variety of reports, displays, literature, maps and computer graphics; ensure the accuracy and completeness of digital GIS maps and data files for IE.
- Supervise the use, care and operation of GIS equipment in IE.
- Verify the work of assigned employees for accuracy, proper work methods, techniques and compliance with applicable standards and specifications.
- Serve as project lead for special GIS projects including the planning, system integration, database development, implementation and application development; meet with various GIS users and Information Services management to plan and discuss system requirements; provide project status updates as needed.
- Developing, maintaining and updating IE combined/integrated electricity distribution network databases.
- Coordinating database development activities with database administrators in the IT department.
- Serve as system administrator for GIS ensuring that application software and hardware operates efficiently and meets IE needs for information technology; update layers as changes occur.
- Coordinate the design and development of user-specific GIS databases and permit types; configure system operational functions; prepare reports as necessary.
- Integrate GIS with other computer applications; meet with users and review requests; develop and tailor applications to meet user needs; prepare documentation.
- Oversee the design and development of all databases associated with the GIS base map including relational databases; develop standards and strategies for maintaining database security
- Coordinate GIS and permit system activities with other stakeholders as needed.
- Represent IE geographic information systems interests to various governmental and professional geographic information systems related agencies as needed.
- Any other task assigned by the Unit Head
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Minimum qualifications
- Equivalent to a Bachelor’s degree from a university with major course work in information sciences, geography, geographic information systems, engineering, or a related field.
- Minimum of 8 years’ experience of increasingly responsible geographic information systems experience.
Technical Competencies
- Network Location Mapping
- Network Data Analysis Management
- Electricity Industry Regulatory Knowledge
Behavioral Competencies
- Communication and Interpersonal Relations
- Supervisory/Managerial Skills
- Problem Solving and Decision Making
- Managing Resources
- Business Focus
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